UK - FREE over £30
Orders that are £10.01 to £30 are charged at £2.99 per order.
Orders that are £10 or less are charged at £1.50 per order.
Heavy or bulky items are charged according to their weight and/or size and may incur a shipping charge regardless of order value up to a maximum charge of £5.99. In most cases shipping charges are significantly more than £5.99.
Examples of heavy/bulky items that may incur additional charges are:
Low Value Bulky Items
Basic polyester wadding
Card & envelope packs which are again low value but heavy at around 1 kilo each per pack.
The list of heavy & bulky items is fortunately small, but we do have to make a charge for postage to cover a portion of our postage costs.That way we can give you the lowest price for your items and so the lowest overall cost for your order.
We do not currently ship outside the UK.
When shipping is free, we use Second Class Post or a courier service depending on the order value and the location it is being posted to.
When we post by Royal Mail, we must allow 10 working days (20 under the pandemic conditions*) for the parcel to arrive before we deem this parcel 'missing'. If your parcel does go missing, we will replace it.
Royal Mail are working at a limited capacity under the current pandemic conditions.
Orders received by 12 noon are usually despatched the same day. This applies only to those orders sent by Royal mail weighing less than 2 kilos.
Heavy orders over 2kg are sent by courier using a 3-day trackable service and must be signed for on delivery. Once your order has been prepared it will normally be collected by our courier on the next working day after you place your order. We cannot be held responsible for a failed delivery if no-one is available to sign for it or if instructions regarding delivery alternatives have not been communicated.
If your order is urgent, please phone us either before or after you have placed your order so that we can arrange the best and most convenient way to deliver your order to you. There may be additional charges for using an alternative delivery service.
We are happy to provide a fabric sample service for most of our fabrics. Our sample service is the best way to ensure that you receive exactly the colour and quality of fabric you require to complete your project. The sample is typically a 5cm strip of fabric off the bolt, though it may vary at our sole discretion. This is a chargeable, 100% non-refundable service. The charges made for samples make a small contribution towards the time and cost spent on cutting, packing and postage charges in sending them to you. We have a fair usage policy on our sample service of a maximum of 5 per order. If, in our opinion the ordering of samples is excessive in relation to orders received, then we reserve the right to refuse to supply samples. In such cases you will be notified and a refund issued to the value of your sample order.
Subject to certain exceptions, Samuel Taylors is happy to refund your purchase within 14 days of delivery. Your refund will be credited to the card used for the original payment. If you have used a gift voucher, then your refund will re-issued as a gift voucher to the value of the refund.
We are unable to offer refunds on any cut length items that have been cut to your own personal requirements.
If you change your mind and want to return an item, you must contact us for a returns number within 14 days of receipt of your item. Items returned without a returns number may not be dealt with immediately and you may inadvertently return an item that results in postage charges incurred that are non-refundable. Items returned without prior agreement that need to be returned to you will only be returned once payment for the return shipping has been made. It is always best to contact us first so that we have an opportunity to resolve any issues before you return items to us.
Unwanted goods must be returned in a fully resaleable condition and any packaging must be intact. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
Returns are made at the customers expense unless agreed in advance and accompanied with a returns number.
Goods cannot be returned once they have been used or cut into. You must thoroughly check your cut length purchase for faults before you use it. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.
Please allow up to 5 working days for your refund to be processed. We will email you to confirm what is happening with your return and also when your refund has been processed.
Once we have made your refund, please allow the standard amount of time expected by your payment provider for the refund to be credited to your account.
If you wish to exchange an item, please return it to us for a refund along with a returns number. We will then issue you with a refund as per our normal terms and conditions.
You may order a replacement item through our website as a new order. Postage and packing will be charged on your new order according to out normal terms and conditions.
If you wish to cancel your order, please call us as soon as possible on 0113 245 9737 for advice. If your order has already been despatched, you will be responsible for paying for the return postage in accordance with our returns policy.
We are a bricks & mortar retailer with 3 shops in addition to our online presence. We have stock located in multiple locations, therefore in order to give you the best and quickest service we can, multiple item orders may be despatched from more than one location and at no additional cost to you. We will advise you if your order is being sent in separate deliveries. Should an item be out of stock and not available for immediate despatch, we will contact you to let you know and ask you what you would like to do.
One of the impacts of Covid 19, has been a fourfold increase in worldwide demand for craft products. In addition, manufacturers worldwide have also been closed and/or are working with reduced production capacity. This has created worldwide shortages of craft products & reduced the capacity of our suppliers to supply our industry - but with three very well stocked shops ready for action we expect to be able to supply our customers needs with minimal disruption.
So please, please…. be kind to all your lovely craft suppliers as we all do our level best to keep you cutting, stitching, clicking & sticking during these challenging times.
Thank you for your support.
Pinpoints are our way of saying thank you to our loyal customers for supporting us and for purchasing our products.
So how do Pinpoints work?
Every time you spend £1 you earn 2 Pinpoints.
100 Pinpoints = £2.00 which is equivalent to 2% discount.
When you have earned 100 Pinpoints (worth £1), you can then start to spend them.
Pinpoints earned cannot be used on the purchase on which they were earned.
If you drop below 100 Pinpoints, then you’ll have to earn additional Pinpoints to take you back to a value of 100 or more Pinpoints before you can start spending them again.
Pinpoints can only be earned online and redeemed online.
Below are some more Pinpoint Rewards Terms & Conditions of participation.
Neither accounts nor Program rewards, benefits and/or points may be transferred, shared or combined. Only the member paying for the products may accumulate rewards, benefits and/or points
Rewards, benefits and/or points earned through the rewards scheme have no cash value, are non-transferable, and you have no property rights in or to rewards or other benefits. Points credited to your account will be decreased or reversed, as applicable, if part or all of the purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Pinpoint Reward Terms. The sale, barter, transfer, or assignment of any rewards, benefits, or points offered through the Program, other than by us, is expressly prohibited.
Rewards cannot be exchanged or returned for points, another product, or a monetary refund.
Rewards can only be redeemed on the site.
We are not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity by you or any third party.
We reserve the right to change reward scheme benefits, how you earn points and how we evaluate and reward your eligible purchases.
If you have concerns that a purchase or other activity was not properly applied to your account, you should contact us on 0113 245 9737.
It is our resonsibility to ensure that we do not not sell age-restricted products online and in-store to people who are under the minimum legal age of 18. This means setting up effective systems capable of verifying the age of potential purchasers to ensure they are above the minimum legal age to purchase a product.
We use a service called AgeChecked to validate if a purchaser is over the age of 18.
Click to view our full terms and conditions.
Our Click & Collect Service operates as follows.
All orders are picked and despatched from our shop in Leeds.
Click & Collect Leeds
Orders placed Monday to Saturday before 12 noon will be ready to collect after 3pm on the same day.
Click & Collect Brighouse and Huddersfield
Click & Collect is only available at Brighouse & Huddersfield by arrangement. Please call our Leeds shop on (0113) 245 9737 to discuss your order so that we can work out the best and quickest way of getting to you, as the items you want may already be on sale at one of our other shops.