UK - FREE over £30
Orders that are £30 or less are charged at £2.99 per order.
Orders that are £10 or less are charged at £1.50 per order.
Heavy or bulky items are charged according to their weight and/or size and may incur a p&p charge regardless of order value up to a maximum charge of £4.99.
Examples of heavy/bulky items that will incur additional charges are low value bulky items such as basic polyester wadding and toy filling (small parcel), magnetic sheets, card packs & card & envelope packs which are again low value but heavy (around 1 kilo each per pack) . The list of heavy/bulky items is fortunately small but we have to make a charge for postage to cover a portion of our postage costs.
We do not currently ship outside the UK.
When shipping is free, we use either First Class Post, Second Class Post or a courier service depending on the order value and the location it is being posted to.
When we post by Royal Mail, we must allow 10 working days (20 under the pandemic conditions*) for the parcel to arrive before we deem this parcel 'missing'. If your parcel does go missing, we will replace it.
Royal Mail are working at a limited capacity under the current pandemic conditions
During normal times. We expect to despatch all order received by 12 noon on the same day, if they are to be sent by Royal mail and they weigh less than 2 kilos.
Heavy orders over 2kg are sent by courier using a 3-day trackable service and must be signed for on delivery. Once your order has been prepared it will normally be collected by our courier on the next working day after you place your order. We cannot be held responsible for a failed delivery if no-one is available to sign for it or if instructions regarding delivery alternatives have not been communicated.
If your order is urgent, please phone us either before or after you have placed your order so that we can arrange the best and most convenient way to deliver your order to you. There may be an additional cost for using an alternative delivery service.
Subject to certain exceptions, Samuel Taylors is happy to refund your purchase within 14 days of delivery. Your refund will be credited to the card used for the original payment. If you have used a gift voucher, then your refund will re-issued as a gift voucher to the value of the refund.
We are unable to offer refunds on any cut length items that have been cut to your own personal requirements.
If you change your mind and want to return an item, you must contact us for a returns number within 14 days of receipt of your item. Items returned without a returns number may not be dealt with immediately and you may inadvertantly return an item that results in postage charges incurred that are non-refundable. Items returned without prior agreement that need to be returned to you willl only be returned once payment for the return p&p has been made. It is always best to contact us first so that we have the opprtunity to resolve any issues before you return any items to us.
Unwanted goods must be returned in a fully resaleable condition and any packaging must be intact. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
Returns are made at the customers expense unless agreed in advance and accompanied with a returns number.
Goods cannot be returned once they have been used or cut into. You must thoroughly check your cut length purchase for faults before you use it. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.
Please allow up to 5 working days for your refund to be processed. We will email you to confirm what is happening with your return and also when your refund has been processed.
Once we have made your refund, please allow the standard amount of time expected by your payment provider for the refund to be credited to your account.
If you wish to exchange an item, please return it to us for a refund along with a returns number. We will then issue you with a refund as per our normal terms and conditions.
You may order a replacement item through our website as a new order. Postage and packing will be charged on your new order according to out normal terms and conditions.
If you wish to cancel your order, please call us as soon as possible on 0113 245 9737 for advice. If your order has already been despatched, you will be responsible for paying for the return postage in accordance with our returns policy.